Cancellation Policy

A cancellation policy is standard and necessary for businesses that operate by appointment because your therapist and/or technician have reserved your appointment time, plus additional time to prepare for your arrival and have prepared your products. You will find that the majority of area spas and massage clinics operate with similar, if not stricter policies.  We enforce a 50% no-show fee and will charge a credit card or gift card on file in the event that an appointment is cancelled with less than 4 business hours notice for one guest’s booking or less than 24 business hours for a group of two or more guests’ bookings.  We understand and will waive the fee if you need to reschedule for a medical emergency or contagious illness, but we request the courtesy of a call or e-mail as soon as you know you can’t attend your appointment for a medical reason.                                                       

We know that life happens and people get forgetful or make mistakes, but we will send you an e-mail reminder at the time of booking and two days before.  Please check these to confirm that the time and date you scheduled with us are the same you wrote in your calendar.  Sometimes our employees plan to come in just for your appointment.  There are many days we have a wait list for appointments and the more notice we have the better the chances are we can fill that spot or our employees can adjust their schedules accordingly.

Every new client that completes our massage and facial intake or who books by phone or online must agree to the no-show and cancellation policy and agree to reserve their appointment with a credit card or gift card.  Out of respect for our skilled employees and their time as well as the guests on our waiting list who are hoping for an appointment, we reserve the right to require non-refundable pre-payment for services or decline bookings for people who habitually no-show appointments.

East Village Spa Hours: 10 -7 M/W   9 -7 T/Th   10-6 F   10-5 Sat   +1.5153092904